Frequently Asked Questions - FAQs
WHAT IS THE DIFFERENCE BETWEEN ELSTRO AUTO AND THE DEALERSHIP?
There are many differences but the most important is that at Elstro Auto, you are never more than one person away from the owner. In many cases you will be conducting business with the owner, Matt directly. Regardless, he is always readily available. All of Elstro Auto’s staff have been chosen with YOU the customer in mind. Additionally, we all answer directly to the owner as there is no middle management. This is important because Matt wants all his customers to be happy with the level of service they receive. It is only by eliminating this middle management that Matt can stay in constant contact with his staff and employees, and he is able to do that to ensure the highest level of service. It is important to know that we really do care if you return for future service.
Our viability as an independent auto repair business depends on our customers' happiness.
WHAT FORMS OF PAYMENTS DO YOU ACCEPT?
Cash, Check, Visa, Master Card, Discover, American Express, Google Pay, Apple Pay, Klarna, Affirm, Zelle & NAPA Easy Pay (Synchrony Car Care Credit)
WILL YOU INSTALL MY PARTS?
No. We are unable to provide any warranty on the parts that we do not provide. In addition, bringing your own parts can run into longer delays when not all parts are provided or possibly the incorrect part. We do this to save you time and money on additional headaches with the added value of our warranty.
DO YOU OFFER USED VEHICLE INSPECTIONS? ALSO KNOWN AS PRE PURCHASE INSPECTIONS.
Yes. We HIGHLY recommend getting a vehicle inspection done on any used car before purchase, especially if buying from an individual or a place that does not offer automotive repair. We have multiple options available to give you the peace of mind you're making a good, informed purchase.
WILL YOU WORK WITH MY EXTENDED WARRANTY COMPANY?
Yes. We will work with most aftermarket warranty companies. Please contact us at 765-488-1011 to start the warranty repair process.
WHAT SORT WARRANTY DO YOU HAVE ON PARTS AND LABOR?
We warranty most work that we perform, which includes most parts and labor! Most items are covered under our industry leading 36 month/36k mile warranty*. Please call us for any warranty related questions. 765-488-1011
*Whichever comes first. Some limitations apply. Some warranties are shorter or longer than our standard 36/36, such as Engines/Transmissions.
This does not include wearable items.
DO YOU WORK ON HYBRIDS?
DO YOU OFFER FREE DIAGNOSTICS?
